Questions and answers

  1. Order paid. When will be refilled my purse?

    The translation into your wallet after the payment application is made almost instantly. If it does not (for 15-20 minutes), check the status of your application in the "Applications" on your account. If there are no errors, have the support from the "Contact Us" & nbsp;.

    Translations in some systems may take longer (up to 2 working days). before the transfer to this system we will inoformiruem user about the regulations of the system.

  2. Do I need to register on the site?

    Yes, registration is required.

    Registration on the site allows to enjoy the full benefits of regular customers:

    - savings discounts

    - affiliate program

    - private office with a list of all transactions

    - bonus program

    At the moment we have work authorization system exclusively through the & nbsp; email

    .

  3. When can I expect a refund of the application?

    Dear users, on request refunds are conducted only during business hours from 9:00 to 19:00. Before making familiarize with the rules of the application. Recall registration application is not possible without an agreement with the service rules.

  4. Working with our online form. You see us - we will. I want to bring e-currency / I want to buy e-currency.

    Display / e-currency exchange.

    You've been Column: Here you enter the currency you want to send us (to sell, display, change). In the box enter the numerical value. The fields corresponding to the electronic currency (WMZ, WMU, WMR, WME, Yandex, QIWI). Automatically calculates the shape of the column in the opposite form, "We will," the amount you get. The column "We are you" calculates the value is already inclusive of all interest and fees. Those. if the cash - this is the amount on hand at the card - the full amount of which will go to the account. To select the values ​​you need to click on the column and select to share in the column "We are you".

    - I want to bring electronic money into cash:

    After you enter the values ​​in the column "You see us," e-currency, you need to in the column "We will" choose cash. Cash are labeled "Hryvnia," "dollars", "Euro", "Ruble" respectively. And press the button in the middle of an exchange (check or green button "Exchange")

    - I want to withdraw electronic money from / to the card "Privat":

    After you enter the values ​​in the column "You see us," e-currency, you need to in the column "We will" select "Map (UAH)" - hryvnia card "Privat", "Card $" - dollar card "Privat". Next to them is displayed icon "PrivatBank" and press the middle button to exchange (a check or green button "Exchange")

    - I want to withdraw electronic money at card Visa / Master Card:

    After you enter the values ​​in the column "You see us," e-currency, you need to in the column "We will" select "Map" the last value in the form of a column, "We are you" with icon Visa. Press the middle button to exchange (a check or green button "Exchange") and place an order.

    Enter / buy electronic currency.

    The column "You see us." Here you enter the currency for which you want to buy / exchange the electronic money. In the box enter the numerical value. Buy you can cash ("Hryvnia," "dollars", "Euro", "Ruble"), for the card "Privat" ( "Map (UAH)" - hryvnia card "Privat", "Card $" - dollar card " Privat "), with the Visa / Master card card (" card "the last value in the form of a column," We you "with Visa icon). Automatically calculates the shape of the column in the opposite form, "We will," the amount you get. The column "We are you" vyschitvaet value is already inclusive of all interest and komssy. Those. if wmz, wmu, wmr, wme, yandex - here you can see the amount that will have you on your wallet, taking into account all fees. To select the values ​​you need to click on the column and select to share in the column "We are you".

    - I want to buy electronic money for cash:

    After you enter the values ​​in the column "You've been" cash, which are labeled "Hryvnia," "dollars", "Euro", "Ruble" respectively, you will need to in the column "We will" to choose e-currency. Press the middle button to exchange (a check or green button "Exchange") and place an order.

    - I want to buy electronic money card Privat Bank:

    After you enter the values ​​in the column "You've been" meaning "map (UAH)" - hryvnia card Privat Bank or "$ Map" - dollar card Privat Bank, you need to in the column "We will" select e-currency. Press the middle button to exchange (a check or green button "Exchange") and place an order.

    - I want to buy electronic money card Visa / Master Card:

    After you enter the values ​​in the column "You've been" in the "map" the last value with the icon Visa, you will need to in the column "We will" select e-currency. Press the middle button to exchange (a check or green button "Exchange") and place an order.

  5. Is it possible to exchange, input, output, on weekends, on holidays?

    The exchange of e-currencies among themselves available around the clock automatically. I / O available in the city of Kharkov from 10 to 18 on weekdays, I / O in Kiev, Dnepropetrovsk and other cities - from 10 to 17 .

  6. Commission of the service? Who pays the commission systems at the withdrawal / input / exchange?

    When output / input / exchange commission you pay. In the form on the main / exchange in such cases should prompt (WebMoney system, Yandex remove additional 0.8% and 0.5% cootvetstvenno. Right after entering the amount to the exchange in the cell of the selected e-currency is available the amount that should be on the purse to carry exchange transaction. The amount of grayed out and stands in front of the amounts entered on the exchange.

  7. Where can I verify that the payment has passed? Status of applications? What to do after the payment? How fast can I come to the money after the payment application in hard cash?

    The history of all payments on applications You can view & nbsp; private office, tab history

    .

    After payment, depending on the type of exchange, be sure to view the status of your application in the & nbsp; private office, tab history

    .

    If the application has the status of:

    "Neoplachena"  - a request is created, but the payment for us it is not received;

    "Paid"  - the application is paid, the payment received us (if the application is in cash, then you can safely go with your passport to us, if at stake Privat Bank, Visa / Master card card, e-money, then wait until the status of the application does not change to "completed")

    "Completed"  - the application is executed, sent money received / given

    . "Cancelled"  - the application is canceled (it may cancel you created, but decided to pay and we will cancel the exchange)

    For the money you can come immediately, as soon as payment request (status "Paid") - at any time with a passport

    .

  8. Do you accept transfers with patronage directly on wallets?

    No. Payment application passes exclusively through the site.

  9. Do you have a minimum amount for withdrawal / exchange? restrictions on the amount? The maximum amount?

    The minimum amount for the exchange depends on the payment system, information on the minimum exchange show to choose the payment system.

    The minimum amount for cash withdrawal depends on the city.

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